Careers Career Opportunities - Canada Career Opportunities - U.S.A. Career Opportunities - India Career Opportunities - Canada IT Helpdesk Technician – 6 months contract The successful candidate will be responsible for assisting in resolution, implementation and documentation of related desktop support improvement projects and support incidents. This includes managing and resolving customer issues under the direction of the IT Infrastructure manager. Responsibilities include but are not limited to meeting strategic project goals, achieving personnel and customer support objectives. Responsibilities Under general supervision should provide Technical support for hardware, software, and network problem resolution to all company users laptop and Desktops by performing question/problem diagnosis and guiding users through step-by-step solutions Assist in Troubleshooting network printer problems Pass more complex end-user problems on to Network Analyst Conduct hardware and software inventory database maintenance and reporting and perform related work as required Requirements Skills and Attributes Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves Level 1 problems for users' laptop/ desktops software and hardware related issues. Diagnoses and resolves end-user network or local printer, e-mail (outlook), Internet and local area network access problems. Communicates solutions to end-users efficiently through ticketing system. Provides one-on-one end-user problem resolution over the phone and/or using team viewer. Assist in the configuration of end-user PC desktop/Laptops hardware, software, peripherals and install for users. Coordinates timely repair of Printers, Computers/Laptops equipment covered by third-party vendor maintenance agreements. Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements. Helps in installing local area network cabling systems and equipment such as network interface cards and switches. Assists in maintaining Inventory of Laptops, Desktops, Wireless devices. Employment Standards Ability to: Deliver technical customer support to users, identify, troubleshoot and resolve a wide range of technical computer-related problems; make the distinction between Level One and Level Two end-user problems; identify, evaluate and solve end-user workstation problems; support and train end-users in a wide range of software applications as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse staff. Knowledge of: Desktop operating systems, various software applications and basic hardware for laptops and desktops; principles and theories of network systems and management; Internet technologies and products; basic understanding of electrical safety procedure. Minimum Qualifications: Education: One year college level course work and MCP (Microsoft Certified Professional) or equivalent. Experience: One year providing end-user support for desktop/Laptop and application software OR one year installing, upgrading, troubleshooting and repairing personal computers in a network environment. Special Requirements: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Location: near Eglinton and Warden, Toronto, Ontario To apply: send resume to: send resume to: Candidates.Ace@armlink.com with the subject: IT Helpdesk Technician. No recruiters, please. Server Administrator – 12 month contract to hire or renew The successful candidate will be responsible for assisting in implementation and documentation of related system, server and some networking projects. This includes planning, investigating and resolving active directory configuration, operating system configuration, virtualization infrastructure issues under the direction of the IT infrastructure manager. Responsibilities include but are not limited to meeting strategic project goals, achieving personnel and customer support objectives. Requirements Skills and Attributes Demonstrate knowledge and experience in windows server and desktop operating system configurations (Windows XP-7, 2000/2008R2) – including in-depth Hyper-V knowledge Knowledge and experience in Active directory administration Hands-on experience TCP/IP, LAN/WAN protocols and devices Good understanding of VLANs for VoIP and Data network Conceptual understanding of MPLS technology Good understanding of VPN tunnels Knowledge and experience in network monitoring tools such as Fluke, Net scout and Nagios) Develop methods, techniques, guidelines and procedures for optimized network management. A results-oriented attitude and determination to work within demanding constraints. Consistent team player Follow very structured governance policies – within an agile environment Education/Experience Bachelor/Diploma in computer science or equivalent 0 to 5 years of experience in a similar position in a corporate environment One of the following certifications: A+, CCNA, CCNP, MCSE and MCSA preferred SAN/NAS or server clustering experience a definite advantage (HP, EMC, Compellent) Akamai, Netscaler, System Center expertise also desired Employment Standards Ability to: Deliver technical support to server administration team, identify, troubleshoot and resolve a wide range of technical computer-related problems; identify, evaluate and solve server problems; support a wide range of production systems as needed; read, understand and apply complex technical information; master new computer technology; maintain cooperative working relationships; demonstrate sensitivity to, and respect for, a diverse staff. Knowledge of: Server and virtualization operating systems, various software applications and basic hardware for the server, laptop and desktop; principles and theories of server and network systems and administration; internet technologies and products; basic understanding of electrical safety procedure. Minimum Qualifications: Education: Bachelor/Diploma in computer science or equivalent. Experience: Up to five years providing server administration support for enterprise systems and application software OR one year installing, upgrading, troubleshooting and repairing server computers in a network environment. Special Requirements: Must be able to sit for prolonged periods of time in front of a computer. Must be able to perform physical activities, such as, but not limited to, lifting heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Location: near Eglinton and Warden, Toronto, Ontario To apply: send resume to: Candidates.Ace@armlink.com with the subject: Server Administrator. No recruiters please. Career Opportunities - U.S.A. Thank you for your interest in Armstrong. At the moment there are no open positions in our U.S. organization. We invite you to come back and check this page at a later date. As new opportunities become available the information will be posted here. Career Opportunities - India Thank you for your interest in Armstrong. At the moment there are no open positions in our Indian organization. We invite you to come back and check this page at a later date. As new opportunities become available the information will be posted here.